Premier’s Process

Premier Home Watch & Concierge has structured its services to simplify our process for our clients. We take pride in providing a personal approach and building a long-term partnership with our clients.

We are always available to our clients and can be reached via Phone, Text, Email or the Online Client Portal.

Initial Setup 

  • Call or Email us to get a quote for services you are interested in.
  • If desired or necessary for larger homes, we can come out to your home to provide a quote
  • We can explain our services and answer all your questions
  • Complete a home information and preferences form
  • Sign an agreement for the services you desire
  • We create an online Client Portal Account for your use
  • We WELCOME you to the Premier family

Ongoing Home Watch Visits

  • You log into the Client Portal and schedule in-residence and out-residence schedule
  • We create a visit schedule around your planned out-residence schedule
  • Perform on-site visits as per the selected frequency and file visit reports online
  • You get notified of the report and can view it via the Online Portal
  • You can message us via the Client Portal with any questions or new requests

Invoicing for Services 

  • Invoices will be sent out via email by the 7th of each month for the preceding month’s service
  • If there are any pre-approved expenses or repairs performed all relevant copies of receipts/bills will be included

Our Home Watch System for Reporting

To assist with real time information exchange and communication we have implemented specialized Home Watch software that will allow you to interact and request services easily. All your reports, pictures, schedules and invoices will be available instantly via the online client portal. The client portal can be accessed from our website’s main menu.

home watch Issues

  • After a home visit, a report detailing the visit will be sent to you
  • You will be notified of the report with an email, and you can view the report online
  • If issues are observed during the visit, it may be one of three types:
    • Informational only – no further action is required
    • Further Evaluation – Analysis by a trained professional is required
    • Emergency Situation – requires immediate attention to prevent further damage
  • We will work with you to answer any questions regarding the observed issue
  • If required to remedy the issue, we can work with a service provider of your choice or recommend one from our list of professional services
  • We can let the service provider into your home to perform the work needed
  • If you desire, we can stay on-site with the service provider while the work is being performed

Client Requests

Additional service request 

  • You can request new services via the Online Client Portal, Email, Text, or by calling our office
  • We will confirm back to you that the request was received

Concierge requests

  • We review with you the details of the task being requested
  • Task requested will be executed as per your instructions
  • You will be notified of task completion

Home service requests

  • We review your specific needs
  • We can recommend professionals or work with your vendor
  • We will oversee the work performed
  • You will be notified of work completion